Terms and Conditions

Man and Van Southfields Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Southfields provides man and van, removals, and related services. By making a booking, paying a deposit, or allowing our team to begin a job, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions:

"Company" means Man and Van Southfields, the provider of man and van and removal services.

"Customer" means the person, firm or organisation requesting the services of the Company.

"Services" means any man and van, removal, collection, delivery, loading, unloading, packing, furniture assembly, or related services provided by the Company.

"Goods" means all items, furniture, belongings, and property handled, transported, or stored by the Company on behalf of the Customer.

"Service Address" means any address where the Company is required to attend to provide Services, including collection and delivery addresses.

2. Scope of Services

The Company provides man and van and removal services for residential and commercial Customers within its normal operating area, which includes Southfields and surrounding locations. Services may include loading, transportation, unloading, and, where agreed in advance, packing, unpacking, and furniture disassembly or assembly.

The Company reserves the right to refuse to transport any items that are unsafe, illegal, excessively heavy or bulky for the equipment provided, or otherwise unsuitable for transport. The Company does not carry live animals, perishable goods requiring special storage, hazardous materials, or items prohibited by law.

3. Booking Process

3.1 Quotation

The Customer may request a quotation by providing accurate details of the Goods, the Service Addresses, access conditions, parking availability, and any special requirements. Quotations may be given as an estimate based on the information provided and are subject to change if that information is inaccurate or incomplete.

3.2 Confirmation of Booking

A booking is only confirmed when the Customer has accepted the quotation and the Company has acknowledged the acceptance. The Company may require a deposit or part payment to secure a booking. Bookings are subject to availability of vehicles, staff, and other resources.

3.3 Customer Responsibilities at Booking

The Customer must:

Provide honest and complete information about the volume and nature of the Goods.

Notify the Company of any items over 80kg, fragile or high-value items, or items requiring special handling.

Inform the Company of any access issues such as narrow roads, restricted parking, stairs, lifts, or long carry distances.

Confirm any time restrictions at the Service Addresses, such as building access hours.

4. Payments and Charges

4.1 Pricing Basis

Pricing may be based on hourly rates, fixed quotes, or a combination, as communicated to the Customer at the time of booking. Additional charges may apply for congestion, tolls, parking fees, waiting time, extra labour, or additional journeys caused by inaccurate information from the Customer.

4.2 Deposits and Prepayments

The Company may request a deposit or full prepayment to confirm a booking. Deposits are generally non-refundable except where expressly stated otherwise in these terms or as required by law.

4.3 Payment Methods

Accepted payment methods will be advised at the time of booking. Unless agreed otherwise in writing, payment of the full balance is due immediately on completion of the Services, or in advance for certain types of jobs. The Company reserves the right to withhold unloading of Goods until full payment has been received.

4.4 Late Payment

If payment is not made when due, the Company may charge reasonable late payment fees and may take appropriate steps to recover outstanding amounts, including use of a collection agency or legal action. Any costs incurred in recovering overdue payments may be added to the balance owed by the Customer.

5. Cancellations and Amendments

5.1 Cancellation by the Customer

If the Customer wishes to cancel or significantly change a booking, they must notify the Company as early as reasonably possible.

If cancellation is made more than 48 hours before the agreed start time, any deposit may be refunded at the Company’s discretion, subject to any administrative costs.

If cancellation is made within 48 hours of the agreed start time, the Company may retain part or all of any deposit and may charge a cancellation fee to cover lost bookings and staff costs.

5.2 Amendments by the Customer

Any change to the date, time, address, scope of work, or volume of Goods may affect the price and the Company’s ability to perform the Services as originally scheduled. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability. Additional charges may apply for extended hours, extra staff, or larger vehicles.

5.3 Cancellation or Amendment by the Company

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, the Company will inform the Customer as soon as practicable and offer an alternative date or a refund of any amounts paid for Services not yet provided. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.

6. Customer Responsibilities on the Day

The Customer must ensure:

Someone is present at the agreed times to grant access and supervise the move, unless otherwise arranged.

All Goods are packed safely and adequately, unless the Company has been engaged to provide packing services.

All items are ready to be moved, with appliances disconnected and drained where necessary.

Suitably safe and legal parking is available near the Service Addresses. Any parking costs or fines incurred due to inadequate arrangements or instructions from the Customer may be added to the final bill.

If access is delayed, restricted, or unsafe, the Company may charge for waiting time, adapt the work, or refuse to proceed until the issue is resolved. If work cannot be completed due to access or safety issues not disclosed in advance, the job may be deemed cancelled and cancellation charges may apply.

7. Exclusions and Limitations of Liability

7.1 General Liability

The Company will take reasonable care when handling and transporting Goods. However, the Company’s liability for loss of or damage to Goods shall be limited to a reasonable amount having regard to the nature of the Goods and the charges paid for the Services, and shall not exceed the limits permitted by law and any applicable insurance policy.

7.2 Items Excluded from Liability

The Company will not be liable for loss or damage to:

Cash, jewellery, watches, documents, artworks, collectibles, or items of high value unless specifically declared and agreed in writing before the move.

Goods packed by the Customer, where damage arises from inadequate packaging.

Electrical or mechanical items where there is no visible external damage, including but not limited to televisions, computers, appliances, and audio equipment.

Items with pre-existing damage, weakness, or defects.

Goods or property where damage results from normal wear and tear, atmospheric conditions, or inherent vice of the item.

7.3 Property Damage

The Company will not be liable for damage to premises or property where such damage arises due to the movement of Goods under the Customer’s express instruction and where moving the Goods in the manner instructed carries a foreseeable risk. It is the Customer’s responsibility to protect flooring, walls, and fixtures where necessary, or to advise the Company in advance of any particular vulnerabilities.

7.4 Indirect and Consequential Loss

The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of opportunity, or emotional distress arising out of or in connection with the Services, whether arising in contract, tort, or otherwise.

7.5 Time Limits for Claims

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The Customer must provide reasonable evidence of the loss or damage and cooperate with any investigation.

8. Insurance

The Company maintains insurance cover relevant to its operations. Details of cover, including any applicable limits and exclusions, may be provided on request. It remains the Customer’s responsibility to arrange additional insurance for high-value or particularly fragile items if required, and to ensure their own household or business policies are updated as necessary.

9. Waste and Environmental Regulations

9.1 Prohibited Waste

The Company is not a general waste disposal service and will not transport or dispose of controlled, hazardous, or illegal waste. This includes chemicals, solvents, oils, gas bottles, asbestos, medical waste, and any items classified as hazardous under relevant regulations.

9.2 Licensed Waste Transfer

Where the Company agrees to remove unwanted items or rubbish, this will only be done in accordance with applicable waste and environmental regulations. Items may be taken to authorised recycling centres or transfer facilities, and additional charges may apply depending on volume, type of materials, and disposal fees.

9.3 Customer Responsibilities Regarding Waste

The Customer must not request the Company to dispose of items unlawfully, or to deposit waste or unwanted items in locations where dumping or fly-tipping is prohibited. If the Customer’s instructions lead to a breach of waste regulations, the Customer may be held liable for all costs, fines, and penalties arising from such breach, and the Company reserves the right to recover such amounts from the Customer.

10. Access, Parking and Restrictions

The Customer is responsible for checking any parking, loading, or access restrictions at all Service Addresses and for arranging necessary permits or permissions. Any parking fines incurred as a result of instructions given by the Customer, or due to lack of required permits that the Customer agreed to arrange, may be added to the Customer’s invoice.

If physical access is more difficult than reasonably disclosed at the time of booking, such as additional flights of stairs, long carry distances, or restricted vehicle access, the Company may adjust the price to reflect the extra time and effort required.

11. Delays Outside the Company’s Control

The Company shall not be responsible for delays or failure to perform the Services due to events beyond its reasonable control, including but not limited to traffic congestion, road closures, accidents, extreme weather, mechanical breakdowns, strikes, public disturbances, or legal restrictions. Where such delays occur, the Company will take reasonable steps to minimise disruption, but any additional time may be chargeable at the appropriate rates.

12. Complaints Procedure

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with a member of the team as soon as possible on the day, so that an immediate practical solution can be attempted where feasible. Any formal complaint should be submitted in writing to the Company within a reasonable timeframe after completion of the Services, setting out the relevant details and any supporting evidence. The Company will review the complaint and respond within a reasonable time.

13. Data Protection and Privacy

The Company will collect and process personal information such as names, addresses, and contact details solely for the purpose of providing the Services, processing payments, and managing bookings. Personal data will be handled in accordance with applicable data protection laws. The Company will not sell or share Customer data with third parties except where necessary to deliver the Services, comply with legal obligations, or recover unpaid debts.

14. Variation of Terms

The Company may amend these Terms and Conditions from time to time. The applicable version will be the one in force at the time of the Customer’s booking. Any amendments will not affect Services already completed but will apply to future bookings.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory consumer rights that may apply.

Use of the Company’s Services constitutes acceptance of these Terms and Conditions. Customers are advised to retain a copy of this document for their records.



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Transit Van 1 Mаn
Per hour /Min 2 hrs/ 60
Per half day /Up to 4 hrs/ 240
Per day /Up to 8 hrs/ 480

Contact us

Company name: Man and Van Southfields Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 537 Old York Rd
Postal code: SW18 1TG
City: London
Country: United Kingdom

Latitude: 51.4598680 Longitude: -0.1890780
E-mail:
[email protected]

Web:
Description: For a same day relocation services in and around Southfields, SW18, hurry up and give us a call right now. We guarantee 100 % great results.
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