Privacy Policy

Man and Van Southfields Privacy Policy

This Privacy Policy explains how Man and Van Southfields collects, uses, stores and protects personal data relating to customers and prospective customers in the Southfields area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services we provide to individuals and businesses in the Man and Van Southfields service area.

Who We Are

Man and Van Southfields provides moving, transport and related services to customers in and around the Southfields area. For the purposes of data protection law, Man and Van Southfields is the controller of the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed when you engage our services or interact with us in other ways.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking or use our services:

Identification and contact details, such as your name, address, service address, and general location information relevant to your move or collection and delivery.

Communication details, such as information you provide when you contact us by phone, through online forms, or in writing, including details about your moving requirements, preferred dates, property access information and related instructions.

Booking and service details, such as job reference numbers, service history, inventory or item descriptions you choose to share, timings, and notes required to carry out the service safely and efficiently.

Payment and transaction data, such as information relating to the amount charged, payment method used and confirmation that payment has been made. We do not store full payment card details; these are processed securely by our chosen payment processor.

Technical information, where applicable, such as basic device or browsing information when you visit our website, including date and time of access and general interaction with our online content. Where cookies or similar technologies are used, this is done in accordance with applicable law.

Any other information you voluntarily provide, including feedback, complaints or testimonials relating to our services.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our services, including arranging quotes, confirming bookings, planning routes, staffing jobs, delivering items, and completing moves and collections.

To communicate with you about your enquiries, quotes, bookings, changes to services, and after-service follow up, including handling any issues, complaints or queries.

To manage our business operations, including record keeping, financial management, invoicing, accounting, reporting and internal administration.

To improve and develop our services, including reviewing feedback, analysing demand in the Southfields area, and enhancing customer experience and service quality.

To comply with legal obligations, such as maintaining tax and accounting records, responding to lawful requests from relevant authorities, and enforcing our contractual and legal rights.

To protect our legitimate interests, such as preventing fraud, ensuring the safety of our staff and customers, and defending legal claims.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:

Contract. We process personal data to take steps at your request before entering into a contract, and to perform a contract with you for moving, transport or related services. This includes processing necessary information to provide quotes, confirm bookings and complete the job.

Legitimate interests. We process personal data where it is necessary for our legitimate interests, provided these are not overridden by your rights and interests. This includes managing our business, improving services, ensuring security, and handling routine customer communications related to existing or past services.

Legal obligation. We process personal data where required to comply with legal duties, for example financial record keeping, responding to regulators or authorities, and complying with applicable laws on safety and transport.

Consent. In limited circumstances, we may rely on your consent, for example for certain optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided to you outside of this Privacy Policy.

Data Retention

We keep personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, and to comply with legal, accounting and reporting requirements.

Service records, including booking details, service history and related correspondence, are generally retained for a period that allows us to handle any follow-up queries, disputes or claims and to comply with applicable limitation periods under law.

Financial and invoicing data is retained for the periods required by tax and accounting laws, which may require us to store certain records for several years.

Marketing and communication preferences are kept until you withdraw your consent or object to receiving such communications, or until we no longer need the data for the relevant purpose.

When data is no longer required for the purposes for which it was collected, and we are not legally required to keep it, we will securely delete or anonymise it.

Data Processors and Third Parties

We may share your personal data with trusted third-party processors who provide services that support our operations. These processors are only allowed to use your data in accordance with our instructions and applicable data protection law. They are required to implement appropriate technical and organisational measures to protect your data.

Categories of processors and third parties may include:

Payment processing providers, who handle payment transactions and related anti-fraud checks.

IT and system support providers, who maintain our booking, communication and storage systems and may host data on our behalf.

Professional advisers, such as accountants or legal advisers, where we need specialist advice or support.

Transport or subcontracted service providers, on occasion and only where necessary to fulfil your booking, for example if we need additional vehicles or staff to complete a job safely and on time.

Public authorities or regulators, where we are required by law to share certain information or where sharing is necessary to protect our rights, property or safety, or that of others.

We do not sell your personal data and we do not share it with unrelated third parties for their independent marketing purposes.

International Data Transfers

Where any of our service providers or IT systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place for any transfer of personal data in accordance with data protection law. This may include standard contractual clauses or other legally recognised transfer mechanisms to ensure an adequate level of protection for your data.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and exemptions. Subject to those, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Rectify inaccurate or incomplete personal data that we hold.

Erase your personal data where there is no good reason for us to continue processing it, sometimes known as the right to be forgotten.

Restrict the processing of your personal data in certain circumstances, for example while we verify accuracy or consider an objection.

Object to processing based on our legitimate interests, including profiling, where applicable, on grounds relating to your particular situation.

Object at any time to the use of your personal data for direct marketing purposes.

Data portability, which in certain circumstances allows you to receive your personal data in a structured, commonly used and machine-readable format and to request that we transfer it to another controller.

Withdraw consent where we rely on consent for processing, without affecting the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that we have not complied with applicable data protection laws in handling your personal data. We encourage you to contact us first so that we can try to resolve any concerns directly.

Security of Your Personal Data

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure storage, staff training, and procedures for dealing with suspected data breaches.

Applicability of This Privacy Policy

This Privacy Policy applies to all customers and prospective customers of Man and Van Southfields located in, or receiving services in, our operating area. By requesting a quote, placing a booking, or using our services, you acknowledge that your personal data will be handled in accordance with this Privacy Policy and applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The most current version will apply to the personal data we hold and process.



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Contact us

Company name: Man and Van Southfields Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 537 Old York Rd
Postal code: SW18 1TG
City: London
Country: United Kingdom

Latitude: 51.4598680 Longitude: -0.1890780
E-mail:
[email protected]

Web:
Description: For a same day relocation services in and around Southfields, SW18, hurry up and give us a call right now. We guarantee 100 % great results.
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