Terms and Conditions for Man And Van Southfields
These Terms and Conditions set out the basis on which Man And Van Southfields provides removal, delivery, transport and related services to customers in the UK. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing a booking. They are intended to be fair, clear and practical, while protecting both the customer and the service provider. These terms apply to domestic and commercial jobs, unless we agree something different in writing.
The words “we”, “us” and “our” refer to the service provider operating under the name Man And Van Southfields. The words “you” and “your” refer to the customer, including any person acting on behalf of a household, landlord, tenant, business, or organisation. A booking may be made by an individual, a company, or an authorised representative. If you book on behalf of someone else, you confirm that you have authority to do so and that all relevant parties accept these terms.
These conditions are written for a legal page and are not a marketing document. They explain the main rules that apply to our man and van services, including the booking process, payments, cancellations, liability, waste handling and the law governing the agreement. Nothing in these terms affects your statutory rights under UK consumer law where those rights apply. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
1. Booking Process
Bookings may be made by phone, email, online form, messaging service, or any other method we make available from time to time. A booking is only confirmed when we have accepted your details, agreed the service scope, and provided confirmation in writing or by another durable method. A quotation is usually based on the information you provide, including the pickup and delivery addresses, the items to be moved, access conditions, date, time, and any special requirements. If any of these details change, the quote may also change.When requesting a quote for Southfields man and van services, you must provide accurate and complete information. This includes the size and quantity of items, whether there are stairs or lifts, parking restrictions, narrow access points, and whether any item requires dismantling, wrapping or specialist handling. If the work is larger or more complex than first described, we may revise the price, amend the vehicle size, change the team allocation, or decline the job if it cannot be carried out safely or lawfully.
Man and van Southfields bookings are subject to availability. The estimated arrival time is given in good faith, but traffic, weather, access issues, delays caused by previous jobs, or events outside our control may affect punctuality. We will use reasonable efforts to keep to the agreed schedule and to notify you of significant delays. You are responsible for ensuring that someone authorised is present at collection and delivery, unless we agree otherwise in advance.
2. Payments
The price of the service will be set out in the quote, booking confirmation, invoice, or another agreed written record. Unless stated otherwise, all prices are in pounds sterling and may be quoted inclusive or exclusive of VAT depending on whether VAT applies to the relevant service. Additional charges may apply for waiting time, extra labour, parking fees, congestion-related costs, tolls, access problems, redelivery, wasted journeys, packing materials, or work that falls outside the original scope.Payment is due according to the terms shown on the quote or invoice. In many cases, payment must be made immediately on completion of the service, although we may require a deposit or full prepayment for certain jobs, particularly larger moves, urgent bookings, or work involving third-party costs. We accept payment by the methods we specify. If payment is not made when due, we may charge interest and reasonable recovery costs in accordance with applicable law, and we may suspend future services until outstanding sums are settled.
If you dispute any part of an invoice, you must tell us promptly and provide clear reasons. You must still pay any undisputed amount by the due date. We reserve the right to correct pricing errors that are obvious and demonstrable, including errors caused by clerical mistakes or inaccurate information supplied by the customer. Any discount, promotional rate, or special arrangement is granted at our discretion and may be withdrawn if the booking details change or if the customer breaches these terms.
3. Cancellations, Rescheduling and Waiting Time
If you need to cancel or change your booking, you must notify us as soon as possible. Cancellation charges may apply depending on how much notice is given, whether staff or vehicles have already been allocated, and whether third-party costs have been incurred. Where a deposit has been paid, it may be non-refundable if the cancellation occurs after resources have been reserved for your job. If you cancel at short notice or fail to provide access, we may charge the full or part agreed rate to cover lost time and expenses.We understand that plans can change, and we will try to accommodate reasonable requests to reschedule, subject to availability. However, a rescheduled booking is treated as a new arrangement unless we confirm otherwise. If we arrive and cannot begin because the property is inaccessible, parking is unavailable, no authorised person is present, or the items are not ready, waiting charges may apply. If the delay becomes excessive, we may leave and treat the booking as cancelled by the customer.
We may cancel or postpone a booking if the service would be unsafe, unlawful, or impossible to carry out due to circumstances beyond our control. This includes severe weather, vehicle breakdown, road closures, illness, staff shortages, or any event that prevents us from operating normally. In such cases, we will aim to offer an alternative date or a refund of any prepaid amount for the affected service, but we will not be responsible for consequential losses where the law allows.
4. Customer Responsibilities
You must ensure that all items are properly packed, labelled, and ready for transport unless we have agreed to provide packing or preparation as part of the service. Fragile items should be secured appropriately, and you should tell us in advance about anything that is particularly delicate, valuable, heavy, hazardous, or difficult to handle. We are entitled to rely on the information you give us and are not required to inspect every item before loading.You are responsible for obtaining any permits, permissions, building approvals, parking arrangements, or access codes needed for the job. You must also make sure that items being moved are lawfully owned by you or that you are authorised to arrange their transport. You must not ask us to carry anything prohibited, dangerous, illegal, unhygienic, or likely to damage our vehicle or other goods. We may refuse to transport such items and may cancel the service if necessary.
When using our UK man and van service, you must be available to confirm what is to be loaded and delivered, and you should check the vehicle before we depart to make sure nothing has been overlooked. Unless the booking includes full handling responsibility, we are not responsible for disassembling built-in fixtures, removing fittings, disconnecting utilities, or carrying out specialist technical work. If you ask us to do so, we may refuse or charge extra where lawful and practical.
5. Liability and Limitations
We will use reasonable care and skill when providing the service. If we cause direct loss or damage to your goods through negligence, our liability will be limited, where permitted by law, to the reasonable cost of repair or replacement, taking into account the item’s age, condition, and fair market value. We are not liable for pre-existing defects, ordinary wear and tear, packaging failures, hidden structural weaknesses, or damage that results from the customer’s instructions or inadequate packing.We are not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of enjoyment, missed deadlines, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If you believe damage has occurred, you must notify us as soon as reasonably possible and provide evidence such as photographs, a description of the incident, and proof of value if requested.
If we handle particularly valuable items, it is your responsibility to tell us in advance so that we can decide whether to accept the work and whether additional protection, written conditions, or separate insurance arrangements are needed. Unless we expressly agree otherwise in writing, we do not provide specialist insurance for antiques, art, jewellery, cash, documents of unusual value, or other high-risk goods. Man and van Southfields services are designed for practical transport, not as a substitute for specialised courier or storage arrangements.
6. Waste, Disposal and Environmental Compliance
Any removal, disposal, or clearance work must comply with UK waste regulations. We will only transport waste where it is lawful to do so and where the booking description clearly states that waste removal is required. You must tell us in advance what type of waste is involved, including whether it contains electrical items, mattresses, furniture, general household waste, garden waste, builders’ waste, or any material that may be classed as controlled, restricted, or hazardous.We may refuse to collect waste that is unlawful to handle, unsafe, contaminated, or not properly described. You must not conceal prohibited items within general waste. Where waste transfer documentation, permits, or other records are required by law, we may ask you to provide information or sign relevant paperwork. We may also charge separate fees for disposal, landfill charges, recycling costs, and labour associated with loading or segregating waste.
Customers remain responsible for the lawful ownership and declaration of items handed over for disposal. If goods are abandoned without agreement, or if the work turns out to include waste that was not disclosed, we may treat the additional material as a separate chargeable service or refuse it entirely. We reserve the right to notify the relevant authorities if we believe a booking involves illegal disposal, fly-tipping, hazardous materials, or any other breach of environmental law.
7. Force Majeure, Title and General Provisions
We are not in breach of these terms if performance is delayed or prevented by events outside our reasonable control. Such events may include accidents, severe weather, fire, industrial action, road closures, acts of terrorism, government action, or failures by third parties. If a force majeure event occurs, we will take reasonable steps to resume the service or agree an alternative arrangement where practical. Neither party will be liable for delay caused by such events to the extent the law allows.Risk in your goods passes to you once the items are delivered to the agreed location and you or your representative have taken possession, unless damage was caused by our negligence during the service. Title to goods remains with the owner at all times, and nothing in these terms transfers ownership. If we store items temporarily in the vehicle or elsewhere by agreement, the items remain at your risk except to the extent caused by our failure to use reasonable care.
Southfields man and van customers should note that we may decline to continue a job where payment is overdue, instructions are unclear, or the circumstances materially differ from what was agreed. Any failure by us to enforce a provision immediately does not mean that we waive our right to enforce it later. If any provision is amended in writing, the amended version will take precedence only for the specific booking or period stated.
8. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you a right to bring proceedings elsewhere. If you are a business customer, you agree that English law applies to all contractual and non-contractual matters relating to the service.If a disagreement arises, both parties should first try to resolve it in a reasonable and professional way. We encourage customers to raise concerns promptly so that issues can be investigated while the facts are still fresh. Where a remedy is available, we may choose to repair, replace, refund, or adjust the invoice, depending on the nature of the issue and the applicable legal obligations.
These terms are designed to support a clear and lawful relationship between the customer and the provider of Man And Van Southfields. By confirming a booking, you acknowledge that you have read, understood, and accepted them. The version in force at the time of your booking will apply unless a different written agreement has been made. Terms and Conditions may be updated from time to time, and any update will apply to future bookings only.